Refunds & Returns

Because of the handmade and personal nature of my products, all sales are final. If something arrives damaged or not as expected, please reach out to me at tiffany@creativelyguided.ca within 7 days of receiving your order so we can make it right.
 

Shipping

Orders are typically shipped within 5–7 business days. You’ll receive an email confirmation once your order is on its way. Please note that shipping times may vary depending on carrier and destination.
 

Local Pickup

If you’re local to Kelowna, BC, you may choose local pickup at checkout. Pickup details will be arranged after your order is placed.
 

Safety Disclaimer

Herbal teas and tinctures are not a substitute for professional medical advice, diagnosis, or treatment. Please consult your healthcare provider before use, especially if you are pregnant, nursing, or taking medication.
 

Frequently Asked Questions

 

If I’m local, how can I order directly?
 

If you’re in the Kelowna area, you can skip shipping!
Simply email me at tiffany@creativelyguided.ca with the items you’d like to order.
I’ll send you a secure payment link and arrange a local delivery or pickup time that works for you.
All orders are prepaid to keep things simple and safe — and I’ll always send a quick photo confirmation once your order is delivered.

 

Do you offer custom blends?
 

Yes! Please reach out with your request, and I’ll do my best to accommodate.
 

Where are your ingredients sourced?

I source organic and ethically harvested herbs whenever possible, and always with integrity.
 

Can I buy wholesale?

Please contact me directly for wholesale inquiries.

 

Do you ship internationally?
 

At this time, only Canada & U.S. are supported. Expansion is planned in the future.

 

How should I store my teas and tinctures?

 

Store in a cool, dry place away from direct sunlight.

 

Can I return or exchange my order?

 

Because these are handmade and consumable items, all sales are final. Please contact me if your order arrives damaged.